AtentoVerificada
Senior AI Agent Engineer (Remote | Global)
Sobre a empresa
About Atento
Atento is one of the world’s leading Business Transformation Outsourcing (BTO) and Customer Experience (CX) companies, operating across multiple countries and recognized for connecting people, technology, and innovation to transform experiences and create value for clients, employees, and partners.
Our mission is to contribute to our clients' success by delivering solutions that positively impact millions of consumers every day.
At Atento, we believe that outstanding results are built by people. That's why we foster a culture grounded in three core principles:
🚀 We Think Agile
We embrace agility, adaptability, and a strong focus on delivering results.
💡 We Innovate
We encourage innovation, continuous improvement, and the pursuit of new and better solutions.
💙 We Create PX
We put people at the center of everything we do, promoting collaboration, respect, inclusion, and trusted relationships.
Why Join Atento?
At Atento, you'll have the opportunity to work in a dynamic, global environment where technology, innovation, and talent come together to solve complex business challenges. We are committed to empowering our people, fostering professional growth, and creating meaningful impact for our clients and communities worldwide.
Sobre a vaga
Bring your passion for artificial intelligence to a role where you’ll build and deploy AI agents that solve real business challenges. You’ll work with generative AI and large language models, partnering with clients and cross-functional teams to create scalable solutions with meaningful impact.
Responsibilities
- Develop, configure, and deploy AI agents using specialized platforms and tools.
- Integrate agents with APIs, databases, CRMs, and other business applications.
- Improve agent performance through prompt tuning, configuration, and ongoing monitoring.
- Gather technical and business requirements from clients and stakeholders.
- Lead demonstrations and proofs of concept, presenting solutions and gathering feedback.
- Plan and track projects to support delivery within established timelines.
- Collaborate with Product, Engineering, and Machine Learning teams.
- Advise clients on the architecture, security, and scalability of AI solutions.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Strong experience in software development, AI/Machine Learning engineering, or technical consulting.
- Strong knowledge of Python and Golang.
- Experience integrating systems through APIs, webhooks, and data pipelines.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Knowledge of DevOps practices, including CI/CD and containerization.
- Excellent communication and client relationship skills.
- Analytical mindset and a problem-solving approach.
- Advanced spoken English.
Preferred Qualifications
- Hands-on experience with generative AI.
- Knowledge of large language models (LLMs) and prompt engineering.
- Experience with Retrieval-Augmented Generation (RAG) architectures.
- Familiarity with frameworks for building AI agents.
- Experience with function calling and intelligent agent orchestration.
- Involvement in digital transformation and AI-powered automation projects.
- Experience working in agile, cross-functional environments.
What We’re Looking For
You’re collaborative, proactive, and results-oriented, with a drive to turn complex challenges into intelligent, scalable solutions. You’re excited to work with innovative technologies and contribute to the advancement of AI solutions for business.
You’ll bring a strong foundation in Python and hands-on experience with generative AI, along with curiosity and a practical approach to building solutions that make a real-world impact.